Terms and Conditions

TERMS AND CONDITIONS

CHECK IN/CHECK OUT:

Check-in time is after 4:00 pm and check-out is 10:30 am.  An early check-in or late check-out can be coordinated if available for a fee of $50.00.  $50.00 will be charged for any keys and/or security gate swipe cards that are not returned upon check-out. 

OCCUPANCY:

By city ordinance, occupancy may not exceed what is posted for each home.  Maximum occupancy includes infants and children.

SMOKING

All properties are non-smoking.

PETS:

Pets are allowed at pet-friendly properties only.  Pets that occupy a property must be approved by the property’s owner.

TERMS OF PAYMENT:

A 50% deposit is required at the time the reservation is confirmed and will be applied to the total amount due.  The final payment is due 60 days before your arrival.  All monies paid are non-refundable at that point.  The final payment will be billed to your credit card unless other payment arrangements have been made.

We accept VISA, MASTERCARD, AMERICAN EXPRESS, personal and certified checks as well as money orders.

CANCELLATION POLICY:

If you cancel your occupancy more than 60 days before the lease term begins, your rent deposit will be refunded, less a handling fee in the amount of $100.00.  If you cancel within 60 days of your arrival date, you will receive no refund unless Casas de Santa Fe is able to re-book the house for the same time period at the same rate.  In that instance, you will be refunded 75%.

DAMAGE AND PET DEPOSIT:

An open credit card voucher must be executed as a security deposit to cover all damages incurred such as breakage or damage to the appliances, furnishings, or the property itself.  The open credit card voucher is also for the purpose of covering any damage as a result of the occupancy of a pet.

CLEANING:

All guests are expected to maintain the property in reasonable condition during their stay.  If the property is left in such a condition that requires more cleaning than usual, an additional fee will be charged to your credit card.  Should your occupancy be over 30 days, you will be required to have cleaning service at your expense to be provided by the Casas de Santa Fe’s cleaning service.

TRAVEL/SECURITY INSURANCE:

Guests may have the option to purchase travel insurance and security deposit protection from CSA.  Such insurance is optional.  Any refund to be issued will be handled through the travel insurance company only.  Questions regarding travel insurance, contact CSA Travel Insurance at 866-999-4018.